Service Plans
| Service Description | Basic Services |
Managed Services |
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| SERVICE LEVEL |
BASIC |
BRONZE |
SILVER |
GOLD |
| Preventive software updates, fixes, service packs, emergency technical bulletins |
By Arrangement |
Standard |
Standard |
Standard |
| ProActive Monitoring & Management Services |
Call |
Additional |
Additional |
Included |
| Monthly on-site hours included | 0 |
5 |
8 |
14 |
| Certified technical staff | Yes |
Yes |
Yes |
Yes |
| After-hours / weekend support | Yes |
Yes |
Yes |
Yes |
| Minimum on-site visit | 2 hours |
2 hours |
1 hour |
1 hour |
| Travel charges | None |
None |
None |
None |
| Hourly rate (over monthly included) | $95/hr |
$95/hr |
$92.5/hr |
$90/hr |
| Monthly fee | n/a |
$450 |
$695 |
$1,195 |
| Payment Options | Check |
NET 30, Check |
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